Privacy Policy

Effective Date: March 1, 2026 | Last Updated: March 2026

Droplivo is an emotional communication platform that allows users to create and send "Livos"— multimedia moments combining text, voice, music, and visuals to express appreciation and connection. Livos are intentional, personal, and not part of a public social feed.

Droplivo Inc. ("Droplivo," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Service").

By using Droplivo, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

1.1 Information We Collect

Information You Provide Directly

  • Account Information: Name, email address, phone number, username, and profile photo.
  • User Content:Text messages ("Livos"), photos (up to 5 per Livo), videos (up to 1 per Livo), voice recordings, and video recordings you create within the Service.
  • Date of Birth: Collected at registration to verify age eligibility and apply appropriate protections.
  • Payment Information: When you purchase Special Livos or other paid features, payments are processed by third-party providers (Apple App Store, Google Play Store, Paystack, and Stripe). Droplivo does not store your full credit card, debit card, or bank account details.
  • Contacts:If you grant permission, we may access your device's contact list to help you find friends on Droplivo and invite new users. Contact data is used solely for this purpose and is not sold or used for advertising purposes.
  • Communications: When you contact our support team, we collect the content of your messages and any attachments.

Information from Third-Party Services

  • If you choose to sign in or connect your account using a third-party service (such as Meta, Google, or Apple), we may receive certain information from that service, depending on your settings and permissions.
  • This may include:
    • Your name
    • Email address
    • Profile photo
    • Account identifier
  • We use this information to create and manage your account and provide the Service. We do not receive your passwords or full account credentials from these services. Your use of third-party login is subject to their respective terms and privacy policies.

Information Collected Automatically

  • Device Information: Device type, operating system version, unique device identifiers, IP address, mobile network information.
  • Usage Data: Features used, actions taken within the app, timestamps, frequency of use, session duration.
  • Log Data: Server logs, error reports, crash data, performance metrics.
  • Cookies and Similar Technologies: Used on our website and web-based Livo viewer. See Section 6 (Cookie Policy) for more details.

Information We DO NOT Collect

  • Precise Location: We do not use GPS or track your real-time location.
  • Biometric Data: We do not collect fingerprint, face scan, or other biometric identifiers.
  • Browsing History: We do not track your activity outside of Droplivo.
  • Social Security Numbers or Government IDs: We do not collect these.
  • Behavioral advertising data for users under 18.

1.2 How We Use Your Information

  • To provide, maintain, and improve the Service.
  • To verify user age and enforce the minimum age requirement.
  • To process transactions and send related information (receipts, confirmations).
  • To send you Livo delivery notifications and in-app communications.
  • To personalize your experience (e.g., daily prompts, other categories).
  • To provide customer support and respond to your inquiries.
  • To detect, prevent, and address technical issues, fraud, and security threats.
  • To comply with legal obligations and enforce our Terms of Service.
  • To send you promotional communications (only with your opt-in consent; you can unsubscribe at any time).
  • To generate anonymized, aggregate analytics about how the Service is used (e.g., total number of Livos sent and received, drafts, popular features). This data cannot identify individual users.

1.3 How We Share Your Information

We do not sell your personal data.
We only share your information in the following limited circumstances:

  • With Recipients:
    When you send a Livo, the recipient will see the content you choose to include (such as text, photos, video, voice, music, and card design). The recipient may also see your display name and profile photo.
  • With Service Providers:
    We work with trusted third-party providers (such as hosting, analytics, payment processing, and customer support services) to operate Droplivo. These providers access your information only to perform services on our behalf and are contractually obligated to protect it.
  • For Legal Compliance:
    We may disclose information where required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Droplivo, our users, or others.
  • In Business Transfers:
    If Droplivo is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you where required by law.
  • For Safeguarding:
    We may share information with law enforcement or child protection authorities where a minor may be at risk. Mandatory reporting of child sexual abuse material (CSAM) applies.
  • With Your Consent:
    We may share your information for any other purpose with your explicit consent.

1.4 Data Retention

  • We retain your personal information for as long as your account is active or as necessary to provide the Service.
  • If you delete your account, we will delete or anonymize your personal data within 30 days, unless a longer retention period is required for legal, regulatory, security, or legitimate business purposes.
  • The Livos you have sent to other users may remain accessible to those recipients even after you delete your account, as they form part of the recipient's received content.
  • Backup copies may be retained in secure systems for up to 90 days after deletion, solely for disaster recovery.

1.5 Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit (TLS/SSL) and at rest, access controls, regular security audits, and secure coding practices. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

1.6 Your Rights

All Users

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal data.
  • Deletion: Request the deletion of your account and personal data, subject to applicable law.
  • Data Portability: Request a copy of your data in a machine-readable format.
  • Restriction: Request that we limit how we process your data in certain circumstances.
  • Objection: Object to certain types of data processing where permitted by law.
  • Opt-Out: Unsubscribe from promotional communications at any time.

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.

European Economic Area (EEA) / UK Residents — GDPR

If you are in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR), including the right to: restrict processing of your data, object to processing, withdraw consent at any time, and lodge a complaint with your local data protection authority.

Our legal bases for processing your data are: (a) your consent; (b) performance of our contract with you (Terms of Service), (c) our legitimate interests (improving the Service, fraud prevention), and (d) compliance with legal obligations.

California Residents — CCPA/CPRA

If you are a California resident, you have the right to: know what personal information we collect and how it is used, request deletion of your personal information, opt-out of the "sale" of personal information (we do not sell personal information), and not be discriminated against for exercising your rights.

Nigerian Residents — NDPA

If you are a Nigerian resident, you have rights under the Nigeria Data Protection Act (NDPA) 2023, including the right to: be informed about data processing, access your data, rectify inaccurate data, request erasure, and object to processing. Our data processing complies with the requirements of the NDPA and the Nigeria Data Protection Regulation (NDPR).

Other Jurisdictions: Droplivo complies with applicable data protection laws in all jurisdictions where we operate. Our primary legal framework is the law of the State of Delaware, United States. Users in other jurisdictions may have additional rights under local law, which we will honour upon request to [email protected].

1.7 Children's Privacy

Droplivo is intended for users aged 16 and over. We do not knowingly collect personal information from users under the age of 16. If we become aware that a user under 16 has created an account, we will delete the account and all associated data promptly. Date of birth is collected at registration to enforce this requirement. If you believe a person under 16 has provided us with personal information, please contact [email protected].

1.8 International Data Transfers

Droplivo operates globally. Your information may be transferred to and processed in countries other than your country of residence, including the United States, where data protection laws may differ. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses (SCCs) approved by the European Commission where required.

1.9 Third-Party Services

Droplivo may contain links to or integrations with third-party services (Spotify, Apple Music, payment processors). This Privacy Policy does not cover the practices of those third parties. We encourage you to review their privacy policies.

1.10 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the app and/or sending you a notification. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy. We do not use your content to train third-party AI models without your explicit consent.

1.11 Automated Decision-Making

We may use automated systems, including AI moderation, to enforce platform policies. You have the right to:

  • Request human review
  • Contest automated decisions

1.12 Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights:
Email: [email protected]
Mail: Droplivo Inc, 5570 FM 423, Suite 250 - 2131 Frisco, TX 75036, USA

2. Cookie Policy

Effective Date: March 1, 2026

  • This Cookie Policy explains how Droplivo Inc. ("Droplivo," "we," "us," or "our") uses cookies and similar technologies on our website (droplivo.com) and web-based Livo viewer.
  • We use cookies to:
    • Ensure the platform functions properly (essential cookies)
    • Understand how users interact with our services (analytics)
    • Improve performance and user experience
  • Where required by applicable law, we obtain your consent before placing non-essential cookies on your device. Depending on your location, you may be presented with a cookie consent banner to manage your preferences.
  • You can manage or disable cookies through your browser settings. However, some features of Droplivo may not function properly without essential cookies.
  • By continuing to use the Service, you consent to the use of essential cookies.
  • We do not use analytics cookies for accounts of users under 18.

2.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and improve your experience.

2.2 Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the Service to function and cannot be disabled in our systems.

  • Authentication: Keep you logged in to your account
  • Security: Protect against cross-site request forgery (CSRF) and other security threats
  • Load Balancing: Distribute traffic across our servers for optimal performance

Analytics Cookies (Opt-In)

  • We use anonymized or privacy-focused analytics to understand how users interact with our services
  • We do not use analytics cookies to identify individual users
  • Analytics cookies are used only where permitted by law or with your consent

Cookies We Do NOT Use

  • Advertising/Tracking Cookies: We do not use third-party advertising cookies.
  • Cross-Site Tracking: We do not track your activity across other websites.

2.3 Managing Cookies

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from using certain features of the Service.

2.4 Updates

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated effective date.