Terms of Service

Effective Date: March 1, 2026 | Last Updated: March 2026

Welcome to Droplivo. These Terms of Service (“Terms”) govern your access to and use of the Droplivo mobile application, website, and related services (collectively, the “Service”), provided by Droplivo Inc. (“Droplivo,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

By creating an account or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

1.1 Eligibility

You must be at least 16 years of age to use Droplivo. By using the Service, you represent that you meet this requirement. We reserve the right to suspend or terminate accounts that do not comply and to delete associated data. Users under 16 who attempt to register will have their data deleted immediately.

1.2 Your Account

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You agree to provide accurate, current, and complete information during registration, including your true date of birth.
• You agree to provide accurate, current, and complete information during registration.
• You may not create multiple accounts, impersonate another person, or use a misleading identity, including for abusive, deceptive, or fraudulent purposes.
• You may not transfer, sell, or assign your account to another person.
• You must notify us immediately if you suspect any unauthorized access to or use of your account.
• We reserve the right to suspend or terminate your account if you violate these Terms or misuse the Service.

1.3 User Content

Ownership

You retain ownership of your content.
By submitting content through Droplivo, you grant Droplivo a limited, non-exclusive, royalty-free, worldwide license to use, host, store, reproduce, modify (for technical purposes), and display your content solely to operate, improve, and provide the Service, including for safety, security, and abuse prevention.
This license ends when you delete your content or account, except for content that has been shared with other users, which may remain accessible to those recipients.
This license is limited to the purpose of providing the Service and does not grant Droplivo ownership of your content. We may remove or restrict access to content that violates these Terms or may harm users or the platform.

Content Responsibility

You are solely responsible for the content you create and share.
You agree that your content will:

• Comply with all applicable laws and regulations
• Not infringe the intellectual property or privacy rights of any third party
• Not contain harassment, hate speech, threats, or abusive behavior
• Not include sexually explicit material or content harmful to minors
• Not include spam, malware, deceptive, or fraudulent content
• Comply with our Community Guidelines (Section 3)
• Include only content for which you have the necessary rights, permissions, and consent, including any images, voice recordings, or personal data of others.

We reserve the right to remove content or restrict access to the Service if we believe content violates these Terms or may harm users or the platform.

Content Moderation

We reserve the right (but are not obligated) to review, modify, or remove any content that violates these Terms or our Community Guidelines. We may use automated systems (including AI-based moderation) and human reviewers to monitor content.

1.4 Prohibited Conduct

You agree NOT to:

• Use the Service for any illegal purpose.
• Harass, bully, threaten, or intimidate other users.
• Send unsolicited or unauthorized advertising, spam, or promotional material.
• Impersonate any person or entity.
• Misrepresent your age to circumvent the minimum age requirement.
• Attempt to gain unauthorized access to other users' accounts or our systems.
• Use bots, scrapers, or automated tools to access the Service.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Interfere with or disrupt the Service or servers connected to it.
• Use the Service to collect personal information about other users without their consent.
• Circumvent any content filtering, rate-limiting, or security measures.
• Send repeated or unwanted messages to users who have indicated they do not wish to be contacted.
• Use the Service to manipulate, pressure, or emotionally harm others.

1.5 Paid Services

Pricing

Droplivo is free to use, with optional paid features such as Special Livos. Special Livos are purchased on a per-use basis (not a subscription). Pricing may vary by region and platform. All prices are displayed in your local currency or the applicable equivalent at the time of purchase.

Payments & Billing

Payments are processed through Apple App Store, Google Play Store, Paystack, or Stripe, depending on your platform and region. All purchases are subject to the payment terms and policies of the applicable platform. Pricing may vary by platform and region, and the price displayed at checkout is the final price you will pay.

Refunds

All purchases are generally non-refundable unless required by applicable law or platform policy. In the European Union and United Kingdom, you may have the right to cancel a digital content purchase within 14 days of purchase under applicable consumer protection laws. If you experience a technical failure preventing you from receiving a paid feature, contact [email protected] and we will resolve the issue or provide a refund at our reasonable discretion. We will not unreasonably deny refunds where consumer protection laws require them.

1.6 Intellectual Property

The Droplivo name, logo (water drop motif), Livo Green (#144338), Drop Orange (#FF9930), and all related trademarks, service marks, and trade dress are the property of Droplivo Inc. You may not use our intellectual property without prior written permission.
The Service, including its design, features, code, and documentation, is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service.

1.7 Third-Party Services

Droplivo integrates with third-party services including Spotify, Apple Music, Paystack, or Stripe, and others. Your use of these services is governed by their respective terms and policies. Droplivo is not responsible for the content, privacy practices, or availability of third-party services.

1.8 Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. This disclaimer does not affect statutory rights that cannot be excluded under applicable law, including mandatory consumer protection rights in the EU and UK.

1.9 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DROPLIVO INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO DROPLIVO IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER. Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

1.10 Indemnification

You agree to indemnify, defend, and hold harmless Droplivo Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising out of or related to: (a) your use of the Service, (b) your content, (c) your violation of these Terms, or (d) your violation of any rights of another person or entity.

1.11 Dispute Resolution

Any disputes arising from or relating to these Terms or the Service shall first be resolved through good-faith negotiation. Where permitted by law, disputes will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will be conducted on an individual basis.
Where arbitration is not enforceable, disputes will be resolved in courts of competent jurisdiction.
YOU AND DROPLIVO AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, except where prohibited by applicable law.
For users in the European Union: Nothing in these Terms prevents you from bringing a dispute before the courts of your country of residence or using applicable national alternative dispute resolution mechanisms.

1.12 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles. For users in the European Union, nothing in these Terms affects your rights under mandatory EU consumer protection laws.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles.
If you are located in the European Union or United Kingdom, nothing in these Terms limits or excludes your rights under applicable mandatory consumer protection laws.

1.13 Termination

We may suspend or terminate your account at any time for violation of these Terms, with or without notice. You may delete your account at any time through Profile > Support & Legal > Others > Delete Account. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including Intellectual Property, Disclaimer, Limitation of Liability, Indemnification, and Dispute Resolution) shall survive. Upon termination, your content may be deleted or retained in accordance with our Privacy Policy.

1.14 Force Majeure

[NEW CLAUSE] Droplivo shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, pandemic, natural disaster, government action, war, terrorism, civil unrest, power failure, or failure of internet or third-party services. We will use reasonable efforts to resume performance as soon as practicable.

1.15 Severability

[NEW CLAUSE] If any provision of these Terms is found invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed. The remaining provisions continue in full force and effect.

1.16 Entire Agreement

[NEW CLAUSE] These Terms, together with the Privacy Policy, Community Guidelines, Acceptable Use Policy, DMCA & Copyright Policy, Cookie Policy, and Minor Protection Policy, constitute the entire agreement between you and Droplivo and supersede all prior agreements.

1.17 Waiver

[NEW CLAUSE] No failure or delay by Droplivo in exercising any right under these Terms shall operate as a waiver of that right. A single or partial exercise of any right shall not preclude any further exercise.

1.18 Assignment

[NEW CLAUSE] You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Droplivo may assign these Terms in connection with a merger, acquisition, or sale of substantially all assets, provided the assignee is bound by these Terms.

1.19 Changes to Terms

We may modify these Terms at any time. We will notify you of material changes at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.

1.20 Contact

2. Community Guidelines

Effective Date: March 1, 2026

Droplivo exists to spread appreciation, gratitude, and positivity. Our Community Guidelines ensure that every user feels safe, respected, and valued. By using Droplivo, you agree to follow these guidelines.

2.1 Our Core Values

• Appreciation over negativity: Droplivo is built for lifting people up, not tearing them down.
• Authenticity over performance: Be genuine. There are no followers, no likes, no clout to chase.
• Safety above all: Every person on Droplivo has the right to a safe experience.
• Respect over everything: Every person on Droplivo deserves to be treated with dignity.

2.2 Content That Is NOT Allowed

Harassment & Bullying

• Sending repeated or unwanted Livos, including where a user has not responded or has indicated disinterest.
• Using Droplivo to manipulate, pressure, guilt, or emotionally harm others.
• Targeting individuals based on their race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic.
• Doxxing (sharing someone's private information without consent).

Child Safety

Any content that exploits, sexualises, grooms, or endangers a minor results in immediate permanent account termination and mandatory reporting to law enforcement.

• Any sexually explicit or suggestive content involving a person under 18.
• Grooming behaviour: attempts to isolate, manipulate, or build inappropriate relationships with minors.
• Requesting private information from a user under 18 (home address, school, phone number).
• Child Sexual Abuse Material (CSAM) of any kind — reported to NCMEC and law enforcement immediately. Permanent ban. No appeal.

Consent & Personal Content

• You must have permission to share images, voice recordings, or personal information of others.
• Do not share or distribute someone else's livo without their consent.

Hate Speech

• Content that promotes violence or hatred against individuals or groups based on protected characteristics.
• Symbols, imagery, or language associated with hate groups.
• Dehumanizing language or comparisons targeting any group.

Sexual Content & Exploitation

• Sexually explicit images, videos, or audio.
• Non-consensual intimate imagery (revenge porn).
• Sexual solicitation or exploitation.
• Any content involving the sexual exploitation of minors. This is reported to law enforcement immediately.

Violence & Threats

• Threats of physical harm to any person.
• Content that glorifies, incites, or promotes violence.
• Graphic violence or gore.
• Content promoting terrorism or extremism.

Self-Harm & Suicide

• Content that promotes, glorifies, or provides instructions for self-harm or suicide.
• If you or someone you know is in crisis, please contact your local emergency services or a crisis helpline. Platform-specific crisis resources are listed in Section 7.3.

Spam & Deception

• Sending mass unsolicited Livos.
• Using the platform for commercial advertising without authorization.
• Impersonating another person or entity.
• Spreading misinformation or disinformation.
• Using bots or automated systems to send Livos.

Illegal Activity

• Using Droplivo to facilitate any illegal activity.
• Sharing content related to drug trafficking, weapons sales, or other illegal commerce.
• Sharing copyrighted material without authorization.

2.3 Enforcement

We enforce these guidelines through a combination of AI content moderation, user reports, and human review. Violations may result in:

• Content removal
• Warning to the user
• Temporary account suspension (24 hours to 30 days)
• Permanent account ban
• Reporting to law enforcement (for illegal content, especially CSAM)
• Child safety violations carry mandatory reporting obligations that cannot be waived.

2.4 Appeals

3. Acceptable Use Policy

Effective Date: March 1, 2026

• This Acceptable Use Policy ("AUP") supplements our Terms of Service and Community Guidelines. It outlines the technical and behavioral standards for using the Droplivo Service.
• By using Droplivo, you agree not to misuse the Service or engage in activities that harm the platform, other users, or its integrity.

3.1 System Integrity

You agree not to:

• Probe, scan, or test the vulnerability of any Droplivo system, network, or infrastructure.
• Breach or attempt to circumvent any security, authentication, or access controls.
• Interfere with, disrupt, or degrade the integrity or performance of the Service.
• Access or attempt to access any systems, data, or accounts without authorization.
• Use automated tools (such as bots, scripts, or scraping tools) to access or interact with the Service in a way that violates these Terms.
• You may not attempt to circumvent age verification mechanisms.

3.2 Rate Limits & Fair Use

You agree to use Droplivo in a reasonable and responsible manner.

You may not:

• Send Livos or interact with the Service at a rate that could disrupt, overwhelm, or degrade the experience for other users.
• Engage in spam, mass unsolicited sending, or abusive distribution of content.
• Use automation to artificially amplify engagement or usage.

We may implement rate limits or usage controls to protect the Service and ensure fair use.

3.3 Abuse, Misuse, and Platform Protection

You may not use Droplivo to:

• Harass, harm, or exploit other users.
• Distribute malicious, deceptive, or harmful content.
• Impersonate others or misrepresent your identity.
• Attempt to manipulate, reverse engineer, or interfere with the functionality of the Service.

3.4 API Usage

If Droplivo provides APIs or developer tools, additional terms and acceptable use requirements will apply. Unauthorized access to or use of any API endpoints is strictly prohibited.

3.5 Reporting Violations

If you become aware of any violation of this Acceptable Use Policy, please report it to: [email protected]

We may investigate and take appropriate action, including restricting or terminating access to the Service.

4. DMCA & Copyright Policy

Effective Date: March 1, 2026

Droplivo respects the intellectual property rights of others and expects its users to do the same. We comply with the Digital Millennium Copyright Act (DMCA) and other applicable copyright laws.

4.1 Reporting Copyright Infringement

If you believe that your copyrighted work has been used on Droplivo in a way that constitutes copyright infringement, you may submit a DMCA takedown notice to our designated agent:
DMCA Agent: Droplivo Inc.
Email: [email protected]
Mail: Droplivo Inc Drop Livo Inc, 5570 FM 423, Suite 250 - 2131, Frisco, TX 75036

Your notice must include:

1. A physical or electronic signature of the copyright owner or authorized agent.
2. Identification of the copyrighted work claimed to be infringed.
3. Identification of the material on Droplivo that is claimed to be infringing, including sufficient information for us to locate it.
4. Your contact information (name, address, phone number, and email).
5. A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law.
6. A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

We may request additional information or decline to act on incomplete or invalid notices.

4.2 Counter-Notification

If you believe that content you posted was removed or disabled by mistake or misidentification, you may submit a counter-notification to our DMCA agent.

Your counter-notification must include:

1. Your physical or electronic signature.
2. Identification of the content that has been removed or disabled and the location where it appeared before removal.
3. A statement, under penalty of perjury, that you have a good faith belief the content was removed due to mistake or misidentification.
4. Your name, address, phone number, and email address.
5. A statement that you consent to the jurisdiction of the federal court in your district (or, if outside the United States, the jurisdiction where Droplivo is located), and that you will accept service of process from the person who submitted the original DMCA notice.

4.3 Repeat Infringers

Droplivo reserves the right to suspend or terminate accounts of users who are determined to be repeat infringers.

4.4 User Responsibility for Content

Users are solely responsible for the content they upload, share, or transmit through Droplivo. By using the platform, you represent and warrant that you have all necessary rights, licenses, or permissions to use and share any content, including but not limited to music, images, videos, voice recordings, and text.

Droplivo does not grant users any rights to third-party copyrighted content.

4.5 Compliance with Applicable Laws

Droplivo complies with applicable copyright laws in the United States and other jurisdictions where we operate.

5. Data Processing Agreement (DPA)

Effective Date: March 1, 2026

This Data Processing Agreement (“DPA”) applies to organizations using Droplivo’s Team or Enterprise features and forms part of the Terms of Service (or a separate written agreement, where applicable). It governs the processing of personal data by Droplivo Inc. on behalf of the organization.

5.1 Definitions

• “Controller” means the organization that determines the purposes and means of processing personal data.
• “Processor” means Droplivo Inc. when it processes personal data on behalf of the Controller.
• “Sub-processor” means any third party engaged by Droplivo to process personal data.
• “Data Subject” means an identified or identifiable individual whose personal data is processed (e.g., employee, student, or member).
• “Personal Data” means any information relating to an identified or identifiable natural person.
• “Applicable Data Protection Laws”: GDPR, UK GDPR, CCPA/CPRA, NDPA (Nigeria), and other applicable laws.

5.2 Scope of Processing

Droplivo processes personal data only on documented instructions from the Controller and solely for the purpose of providing the Service. Droplivo may also engage Sub-processors (including AI or infrastructure providers) to process personal data strictly for the purpose of providing the Service.

• Nature of Processing: Collection, storage, use, transmission, and deletion of personal data.
• Purpose: To provide, maintain, and improve the Service.
• Duration:For the duration of the Controller's use of the Service.
• Categories of Personal Data: Names, email addresses, profile photos, user-generated content (text, photos, videos, voice recordings), and usage data.
• Categories of Data Subjects: End users, employees, students, or members of the Controller.

5.3 Data Security

Droplivo implements appropriate technical and organizational measures, taking into account the nature, scope, context, and risks of processing. These measures include:

• Encryption (in transit and at rest where applicable)
• Access controls and authentication mechanisms
• Monitoring and logging
• Employee confidentiality obligations
• Incident detection and response procedures

5.4 Sub-Processors

Droplivo may engage Sub-processors to support the Service. Current categories include:

• Cloud hosting: [DigitalOcean]
• Payment processing: Paystack, Stripe, Apple, Google
• Analytics: Privacy-focused analytics provider
• Email delivery: Transactional email service

Sub-processors are contractually required to protect personal data in accordance with Applicable Data Protection Laws. Droplivo will provide reasonable notice (30 days) of any material changes to Sub-processors, where required.

5.5 Data Subject Rights

Droplivo will assist the Controller, to the extent reasonably possible, in responding to data subject requests, including:

• Access
• Rectification
• Erasure
• Data portability
• Restriction
• Objection

5.6 Data Breach Notification

Droplivo will notify the Controller of a personal data breach without undue delay after becoming aware of it and provide relevant information to support the Controller's compliance obligations.

5.7 International Transfers

Where required by applicable law, including for users located in the European Economic Area (EEA) or the United Kingdom, Droplivo ensures that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other legally approved transfer mechanisms.

We may also transfer personal data to trusted third-party service providers (including hosting, analytics, and infrastructure providers) who are contractually required to protect your data in accordance with applicable data protection laws.

By using the Service, you acknowledge that your information may be transferred to and processed in jurisdictions that may have different data protection laws than those in your country of residence.

5.8 Term & Termination

This Data Processing Addendum (DPA) remains in effect for the duration of the Controller’s use of Droplivo’s services.

Upon termination or expiration of the Services, Droplivo will, at the Controller’s choice, delete or return all personal data processed on behalf of the Controller within 30 days, unless a longer retention period is required by applicable law or agreed in writing.

Droplivo may retain personal data in secure backup systems for a limited period, provided that such data remains protected in accordance with this DPA and is not actively processed.

5.9 Contact

For DPA-related inquiries: [email protected]

6. Minor Protection Policy

Effective Date: March 1, 2026 | Last Updated: May 2026

6.1 Purpose

• Droplivo is designed for users aged 16 and over. This policy sets out the specific protections we apply to ensure a safe, age-appropriate experience and to meet our legal obligations.

6.2 Age Enforcement

• Date of birth is required at registration.
• If a user enters a date of birth showing they are under 16, account creation is blocked and no personal data is retained beyond the registration attempt.
• If we become aware that a user under 16 has created an account using a false date of birth, the account and all associated data will be deleted immediately.
• Misrepresentation of age is a violation of our Terms of Service and may result in permanent account termination.

6.3 Protections Applied to Users Aged 16-17

• No behavioural advertising, targeted advertising, or marketing profiling.
• No engagement-maximizing push notifications or compulsive-use design patterns.
• Default privacy settings are set to maximum. These defaults cannot be lowered below a defined minimum floor.
• Content sent to or from users aged 16-17 is subject to enhanced AI and human moderation.
• Data processing for users under 18 is limited to what is strictly necessary to provide the Service.

6.4 Child Safety Reporting

• Any content constituting or suggesting CSAM is immediately removed, reported to NCMEC (US) and relevant national authorities, and results in permanent account termination.
• Droplivo cooperates fully with all lawful requests from child protection authorities and law enforcement.
• Our Trust & Safety team is trained to identify grooming behavior and patterns of potential harm.

6.5 Future Age Floor Reduction

Droplivo may in a future release lower the minimum age to 13 with the introduction of a verified parental consent flow compliant with COPPA (US) and applicable laws. This section will be updated accordingly at that time.

7. Mental Health & Crisis Response Protocol

Effective Date: March 1, 2026

7.1 Our Commitment

• Droplivo does not permit content that glorifies, normalizes, or provides instructions for self-harm or suicide.
• We maintain content moderation systems trained to detect language associated with crisis, self-harm, or suicidal ideation.
• We do not permit the platform to be used as a tool of emotional coercion, manipulation, or abuse.

7.2 In-Platform Detection

• Our AI moderation system flags content associated with self-harm or imminent danger. Flagged content is reviewed by Trust & Safety personnel with safeguarding training. Where a user appears to be in immediate danger, we may provide crisis resources in-app and, where legally required or permitted, share information with emergency services.

7.3 Crisis Resources

If you or someone you know is in crisis, please reach out to professional support. Droplivo is not a mental health service.

7.4 Reporting a Concern

• If you are concerned about another user's wellbeing, report it in-app or email [email protected]. Our Trust & Safety team reviews all wellbeing reports.

7.5 Emotional Coercion & Platform Misuse

• Sending Livos designed to guilt, manipulate, or psychologically pressure a recipient.
• Using the platform to engage in sustained emotional harassment disguised as appreciation.
• Contacting a user who has indicated they do not wish to receive messages.

These are prohibited and subject to enforcement. Report to [email protected] if you receive content that makes you feel unsafe.

8. Accessibility Policy

Effective Date: March 1, 2026

Droplivo is committed to ensuring that our Service is accessible to all users, including users with disabilities. We aim to comply with applicable accessibility standards and laws, including the Americans with Disabilities Act (ADA) in the United States and the Equality Act 2010 in the United Kingdom.

8.1 Our Commitments

• We aim to design and develop in accordance with WCAG 2.1, Level AA as a baseline standard.
• We test our application with screen readers and assistive technologies during development.
• We provide text alternatives for non-text content where technically feasible.
• We design our interface to be navigable by keyboard as well as touch and mouse input.
• We will consider accessibility in all new feature development and design decisions.

8.2 Current Limitations

• We acknowledge that as a growing platform, we may not yet fully meet all WCAG 2.1 AA criteria. We are actively working to identify and address accessibility gaps.

8.3 Requesting Accommodations

• If you require assistance accessing Droplivo, contact [email protected] with subject line Accessibility Request. We will respond within 10 business days.